When your order is placed, it will be shipped within 24 hours or the next business day.
Because privacy is a concern of yours, it is also a concern of Heartland Diapers, and your order will be delivered in an unmarked box via UPS Ground straight to your front door.
We at Heartland Diapers understand that sometimes mistakes in ordering happen. If for any reason you realize that you need to return your purchase, please contact us via either email or phone within 30 daysof receiving the order and we will issue an RGA for unopened, unused cases of our product. The customer will still have to pay for freight charges from Heartland Diapers to your door and from your door to Heartland Diapers. If you need assistance with UPS, please let us know and we can assist you with that as well.
We will issue you credit as soon as we can within a reasonable amount of time. We also reserve the right to charge a restock fee of 20% on items that are returned. If upon inspection of the item, once in our possession, the item has been opened you will be contacted and the item will be sent back to you and you will be charged once again for the freight charges.
Yes, you have up to 24 hours to cancel your order. Once your order has shipped you can contact us and request an RGA number then the return process starts.
Absolutely. We understand your concern, please feel free to call our toll free telephone number, 877-362-5770 between the hours of 9:00 and 5:00 central standard time and we will be sure to take your order and payment information.
We currently ship to the 48 contiguous states, but we will explore any opportunity to help one of our customers. If you live outside our shipping boundries and you want to purchase our products, please email us and let us know your circumstances and we will explore this opportunity together.
Please send us an email and we can either email you more information or drop something in the mail for you. We want you to take full advantage or our sampling opportunities as well. We know that the more you are informed about your purchase, the more comfortable you will be to do business with us again. So please contact us with any question you have and we will find you an answer, guaranteed.